Refund Requests

Understanding Refund Requests

Our policy is to deal with each refund request individually but we do not accept product returns as we cannot resell previously sold product and it is cost prohibitive to ship products back.

We want to ensure that you are happy with choosing Lowen’s.

We’ve worked extremely hard on curating our ingredients, building relationships with our suppliers, formulating, reformulating, testing on ourselves, family and friends, and then reformulating again. We take great strides to ensure that our products are safe, effective and cruelty free (and so too are the ingredients).

That said we know that if you are not happy, generally you tell people that you’re not and then they’re not happy and likely you’re still not happy and this is all happening unknown to us. So where do we go from here? Well, we can’t take steps to fix things without your feedback. This is why we really want to know why you would like a refund. We can’t improve without your help and without asking questions we won’t know what needs fixing.

Chances are that others feel the same way that you do so your feedback can really impact how we develop as a company.

So, with that known please send your refund requests to us at info@lowens.ca and we will work with you to remedy the situation.

NOTE: For In Yo Face!, there is a disclaimer in the product description urging customers to try a sample sized product before purchasing the large format bottle. to ensure compatibility with your skin.  If this is not followed, a refund will not be provided.

What is a Refund Request?

A refund request is a formal appeal made by a customer to return a product or receive a reimbursement for a service. Customers might submit this type of request because the product was defective, not as described, or simply unsatisfactory. It’s crucial for companies to have a clear refund policy in place because it ensures customers feel valued and understand their rights. Handling refund requests promptly strengthens customer trust, which can lead to repeat business and positive reviews.

Reasons for Refund Requests

There are several reasons customers initiate refund requests. Commonly, these include receiving a damaged product, ordering the wrong item, or experiencing dissatisfaction with the service. However, customers may also request a refund if they find a better deal elsewhere. Companies need to recognize these situations as opportunities to improve their products and services. By addressing the root causes of refunds, businesses can enhance customer loyalty and reduce future refund requests.

The Refund Process

The refund process should be seamless to encourage customer satisfaction. When a refund request is received, it’s essential for the business to acknowledge it quickly and outline the next steps clearly. Providing an easy-to-understand guide on how to complete the return can also help. After receiving the returned item, a prompt issuance of the refund will typically lead to a more satisfied customer base. Remember, effective communication is the key, so keep customers informed throughout the process.