US Tariff Impact
As personal care products fall under the Canada US Mexico trade agreement, there are no tariffs, duties or taxes. We also cover the brokerage fees with FedEx.
Where do you ship?
Lowen’s now ships internationally!
How much is Shipping?
For orders originating in North America, Lowen’s covers the cost of shipping on orders greater than or equal to $75.00 before taxes. Orders less than $75.00 ship for a flat fee of $10.00 to Canadian destinations and $25 to the US.
Who do you ship with?
The friendly folks Canada Post (barring strikes!) Purolator, ICS and Canpar in Canada. For our customers in the lower 48, we now solely use FedEx as the cross border courier.
What shipping options are there for Canadians?
Within Canada, whether you choose flat rate shipping or have us pay, your package is shipped Canada Post Expedited Parcel. This means that once received, Canada Post should get your order into your hot little hands usually within 3-7 business days once shipped – however with the new tariff situation packages will take longer (we’re not sure how much longer).
Why the variance, well it all depends on how close your location is to Calgary, Alberta, Canada. The further away you are from us, the longer it takes. If you want your order quicker, you can opt for Express Post and get your order in as little as two business days or Priority Post, which offers next day service, but it’ll cost ya.
These shipping options are available in the drop down menu but the default settings are flat rate or free shipping.
What shipping options are there for International Orders?
It could vary from Canada Post to DHL.
Where the hell is my order?
Oh man. Yeah, we hate that feeling of anticipation. Then comes the questioning, then the anxiety. Did they ship it? Are they ripping me off? I haven’t ordered from them before… This sucks!
Don’t feel that way? Maybe it’s us.
Anyhow, all orders receive tracking and you will get your tracking information once your order is queued up to ship. Now, your package may not have the full tracking information when you receive your first notice and this is because Canada Post/USPS have not yet inputted your shipment into their system. For Canadian orders, give it a day or two and for US bound orders, these are shipped out every Wednesday so your tracking data may take a little time.
In Canada, you can track your order directly at Canada Post using the number we provided you here. For our friends to the south, you can use plug your tracking number on their site here.
My package looks beat up and the contents are (cracked, broken, spilled)…
Unfortunately the mail service (Canada Post/USPS) is less than gentle on our shipments. If your order is in a bad state, please email us at info@lowens.ca to let us know as soon as you receive it and include a photo of the package and any damage to the items. We will promptly reply and work with you to remedy the situation.
