Our policy is to deal with each refund request individually but we do not accept product returns as we cannot resell previously sold product and it is cost prohibitive to ship products back.

We want to ensure that you are happy with choosing Lowen’s.

We’ve worked extremely hard on curating our ingredients, building relationships with our suppliers, formulating, reformulating, testing on ourselves, family and friends, and then reformulating again. We take great strides to ensure that our products are safe, effective and cruelty free (and so too are the ingredients).

That said we know that if you are not happy, generally you tell people that you’re not and then they’re not happy and likely you’re still not happy and this is all happening unknown to us. So where do we go from here? Well, we can’t take steps to fix things without your feedback. This is why we really want to know why you would like a refund. We can’t improve without your help and without asking questions we won’t know what needs fixing.

Chances are that others feel the same way that you do so your feedback can really impact how we develop as a company.

So, with that known please send your refund requests to us at info@lowens.ca and we will work with you to remedy the situation.

NOTE: For In Yo Face!, there is a disclaimer in the product description urging customers to try a sample sized product before purchasing the large format bottle. to ensure compatibility with your skin.  If this is not followed, a refund will not be provided.