Our policy is to deal with each situation individually. Yes, yes, very non-committal, we know how this looks on the surface. Really we want to ensure that you are happy with choosing Lowen’s.
We’ve worked extremely hard on curating our ingredients, building relationships with our suppliers, formulating, reformulating, testing on ourselves, family and friends, and then reformulating again. We take great strides to ensure that our products are safe and cruelty free (and so too are the ingredients).
That said we know that if you are not happy, generally you tell people that you’re not and then they’re not happy and likely you’re still not happy and this is all happening unknown to us. So where do we go from here? Well, we can’t take steps to fix things without your feedback. This is why we really want to know why you would like a refund. We can’t improve without your help and without asking questions we won’t know what needs fixing.
Chances are that others feel the same way that you do so your feedback can really impact how we develop as a company.